سياسة الاسترداد والاحتيال

1. Overview

This is a summary of our refund and anti-fraud rules. It works alongside, and does not replace, the fuller Payment/Refund and Fraud & Abuse sections of our Terms of Service — read those for the complete terms.

2. Refunds

All payments for subscriptions, credits, or other paid features are final once the Service has started delivering them. Unused subscription time or credits are not refunded.

We will consider a refund only in narrow cases, such as:

• A platform outage that made the Service completely unavailable for more than 72 consecutive hours.
• A clear billing error, such as being charged twice for the same purchase.
• Anything else applicable law requires us to refund.

We generally cannot approve a refund if the Service or credits were already used, the account was restricted for a policy violation, or a similar refund was already granted.

To request a refund, email [email protected] with your account email, proof of payment, and a short explanation. We aim to respond within 14 business days.

3. Fraud and Abuse

We treat the following as fraud or abuse, and may suspend or terminate an account without notice if we detect it:

• Using a stolen, unauthorized, or otherwise fraudulent payment method.
• Exploiting a bug or technical error to get free access, credits, or features.
• Filing a chargeback without first contacting us to try to resolve the issue.
• Creating multiple accounts to repeat a free trial or a first-purchase discount.

If a chargeback is filed without contacting support first, we will provide usage records to the payment provider as evidence and may pursue the administrative costs involved.

4. Contact Us

Questions about a charge or a refund: email [email protected].